About Customer Experience in Telecom DigiConnect Virtual Boardroom?

The pandemic has caused a massive surge in customer queries and companies are shifting to digital channels to manage this spike. Business leaders in the telecom industry have realized the importance of offering digital-first options to their customers. Shifting from traditional channels like phone and email to modern channels of messaging such as Whatsapp, Facebook messenger will separate winners from the rest.

Implementing the right software that would equip them to face any such unforeseen challenges in the future, while delivering a seamless customer experience is the topmost priority for any business today.

To discuss this and more, the Customer Experience in Telecom DigiConnect virtual boardroom will bring together Chief Technology Officers, Chief Information Officers, Chief Operating Officers, Directors of Digital Innovation & Transformation, Heads of Innovation, Customer Experience Heads from the Telecom sector across South Africa to rethink the CX strategy across the telecom industry, look at the importance of having an Automation First approach with Self Service offering Bot-first support and how to leverage modern millennial channels such as Chat, SMS, Whatsapp, Facebook Messenger to increase ROI while continuing to deliver seamless customer experience.

Benefits of Attending

  • Discover why an Automation – first approach is the way forward and how you can adapt
  • Learn from use-cases and gain insight from your peers on how they are tackling the challenge of changes in customer behavior and expectations in the industry
  • Find out how you can rethink your organization’s customer experience and operations strategy to improve efficiency, lower cost and improve overall customer satisfaction

Agenda

Time 11am SA Time Activity
11:00 – 11:05 Welcome note
11:05 – 11:20 Presentation: Rethinking the customer experience
11:20 – 12:25 Open discussion: Customer Experience in Telecom: Lessons learnt and the way forward
12:25 – 12:30 Closing remarks

Speakers

Manish Mishra, Head of Business – MEA, Freshworks

Vishal Chopra, Head of Field Marketing – MEA, Freshworks

Who Will Attend Customer Experience in Telecom DigiConnect?

Senior management members with the below job titles from leading Telecom organisations in South Africa:

  • CTOs
  • CIOs
  • CMO’s
  • Head of Operations
  • Directors and heads of IT
  • Heads of Customer Service
  • Chief Experience Officer
  • Head of Innovation and Transformation
  • Customer Experience & Support Head

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, Calif., Freshworks’ 3,000+ team members work in offices throughout the world. For more information, please visit www.freshworks.com

Register


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